§ 10.18.040. Establish parking and fleet size requirements in accord with California Vehicle Code section 21225 (motorized scooters).

A.

The City Administrator, or her designee, shall establish parking requirements for dockless scooters, and assess each operator's compliance with those requirements. Shared scooters with both "self-locking" technology and those that lock to bike racks may be allowed.

B.

Unless otherwise specified, dockless shared scooters may be parked in acceptable areas of the right-of-way, including the "furnishing zone" if one exists, or at the curb side in areas with narrow sidewalks and no furnishing zone.

C.

If Operator's scooters are found to be consistently parked improperly, the City Administrator reserves the right to reduce the number of shared scooters allowed under their permit, or revoke it all together. To maintain parking compliance, operators shall:

1.

Provide a single point-of-contact (phone number and email) customer service line, available twenty-four (24) hours, for complaints regarding improper parking; and

2.

List that contact clearly on each scooter along with a unique identifying number; and

3.

Address those complaints within three (3) hours during typical work hours (Monday—Friday, 9:00 a.m.—6:00 p.m.) and twelve (12) hours on weekends and after typical work hours; and

4.

Issue a "ticket number" for each issue to both the City and the person who reported the issue; and

5.

Provide a response when a complaint is closed, similar to Oakland's 311 system; and

6.

Provide sufficient operations and maintenance staff in Oakland to address issues and remove improperly parked scooters.

D.

Each operator shall be required to provide a minimum and maximum number of dockless scooters, to ensure availability and avoid over-saturation. A maximum number of scooters should be established, with an additional one hundred (100) vehicles allowed in phases if the operator's total fleet achieves a threshold of usage.

(Ord. No. 13502, § 1, 9-17-2018)