Oakland |
Code of Ordinances |
Title 2. ADMINISTRATION AND PERSONNEL |
Chapter 2.30. EQUAL ACCESS TO SERVICES |
§ 2.30.080. Recorded telephonic messages.
Latest version.
All departments shall maintain recorded telephonic messages in each language spoken by the substantial number of limited-English-speaking persons group(s). The message shall contain basic information about the department's operation including, at a minimum, business hours, location(s), services offered and the means of accessing such services, and the availability of language assistance.
(Ord. 12324 § 2 (part), 2001)