§ 2.30.090. Complaint procedures.

A.

Departments shall allow persons to make complaints alleging violation of this chapter to the department in each language spoken by the substantial number of limited-English-speaking persons group(s). The complaints may be made by telephone or by completing a complaint form.

B.

Departments shall document actions taken to resolve each complaint and maintain copies of complaints and documentation of their resolution for a period of not less than two years. A copy of each complaint shall be forwarded to the City Manager within thirty (30) days of its receipt. The City Manager shall furnish a report to the City Council every six months regarding the number, nature and status of complaints. The report shall be presented to the Finance and Management Committee of the Council or such other committee as the Council may designate before it is forwarded to the City Council.

(Ord. 12324 § 2 (part), 2001)