§ 8.02.050. Alarm business responsibilities.

The duties of the alarm business shall be to:

A.

Designate one individual as the Alarm Response Manager (ARM) for the business. The individual designated as the ARM must be knowledgeable of the provisions of this Chapter and respond to requests from the Alarm Administrator. The name, contact number, and e-mail address of the ARM shall be provided to the Alarm Administrator.

B.

Provide the alarm administrator (or designee) with an electronic data file and hard copy file with name, complete address and account number of each new alarm user in the City no later than the last day of each month.

C.

Notify the alarm administrator by the 15th day of each month of all their alarm users within the City that have discontinued their alarm service with the business in the previous month. For each discontinued alarm user that is not listed on the notification, the alarm business shall pay a fee as set forth in the master fee schedule. Fees shall be waived when the alarm business provides credible evidence that it has a valid contract with the respective alarm user, or that the alarm user discontinued service without formal termination.

D.

Comply with California licensing requirements, and maintain a valid copy of the State of California Department of Consumer Affairs alarm company and/or alarm company employee permit with the alarm administrator.

E.

Ensure that installation of all new alarm components adhere to manufacturer's installation guidelines.

F.

Install alarm systems and alarm system components appropriate for the location; be available to maintain the system in good working order, and take reasonable measures to prevent the occurrence of false alarms.

G.

Submit an alarm permit form, the correct fee and required documentation on behalf of the alarm user to the alarm administrator (or designee) within 30 days of the installation date of a new alarm system. Alarm businesses and alarm installation companies shall hold fee revenues received from customers in trust for the City.

H.

Provide alarm users with alarm ordinance and false alarm fee information, with each new installation.

I.

Provide accurate and complete instruction to the alarm user on the proper use of its alarm system. Specific emphasis shall be placed on the avoidance of false alarms. Each business that sells alarm systems, whether or not it is an alarm business as defined in this Chapter, is similarly responsible for instructing the buyer of the alarm system on the proper use of their system.

J.

Institute quality control procedures to track and prevent the occurrence of false alarms for the first 30 calendar days after installing a new alarm system.

K.

Obtain written documentation (with newly installed alarm systems) from alarm users that they have been trained to operate the new system.

L.

Provide group training to commercial users for installations, including false alarm prevention.

M.

Not sell or transfer an alarm contract during the warranty period, without transfer of the existing warranty or insuring the warranty remains in force for the warranty period.

(Ord. No. 13015, § 3, 5-18-2010; Ord. No. 12969, § 4, 7-28-2009)